Liz Boehm

Director, Vocera’s Experience Innovation Network

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Top 10 Pearls of Wisdom from Day 1 of the Fall 2014 CXO Roundtable

On November 4th – 5th, we were privileged to host the seventh semi-annual CXO Roundtable in San Francisco, CA. The invitation-only meeting convenes physician, nursing, and administrative leaders from the membership of the Experience Innovation Network, a group whose mission is...

Top 10 Pearls of Wisdom from Day 2 of the Fall 2014 CXO Roundtable

The CXO Roundtable was chock full of insights and approaches to humanizing the healthcare experience.  Day 2 featured technology solutions to help hardwire human connections, speakers from Stanford’s Clinical Excellence Research Center who are pushing boundaries on...

Vocera’s Experience Innovation Network Offers a 2-Year Grant to Safety Net Hospitals

Want to revolutionize healthcare delivery?

The Experience Innovation Network (EIN), part of Vocera Communications, fosters partnerships across organizations to revolutionize healthcare experience and outcomes.  The EIN is currently soliciting...

Out-of-industry Innovations May Hold the Key to a More Humanized Healthcare Experience

We recently saw a video featuring an adorable beagle who helps return lost items to forgetful passengers on KLM airlines in Amsterdam’s Schiphol airport.  This got us thinking – could this same concept be applied to the hospital setting, where patients and families...

Bringing Empathy to the Health Insurance Market

For most consumers, health insurance and empathy go together like oil and water. But in a post-reform world where consumers have more choice, smart carriers are looking to differentiate in new ways to attract and retain members.  One insurer recently approached the EIN...

Five Principles That Drive Health IT Innovation at Cullman Regional Medical Center

At Cullman Regional Medical Center, a 145-bed hospital with more than 150 doctors and nearly 1,000 nurses, technicians and other support staff, technology has become a vital part of their patient care culture. Cullman’s leadership is committed to collaboration with both the IT...

Experience Continuity Across Changing Leadership at Naval Hospital Camp Lejeune

Today marks the change of command at Naval Hospital Camp Lejeune (NHCL) as outgoing Commanding Officer Captain David Lane, MD, FAAFP, hands over the reins to the incoming Capt. Rick Freedman.  This time-honored military tradition happens roughly every two years at the...

Creating Unit-Based Leadership Teams to Drive Empowerment and Engagement

In late July, 60 members of the Experience Innovation Network (EIN) met at University of Chicago Medicine’s Center for Care and Discovery to share best practices and define that tools and materials that support unit-based leadership approaches.

Unit-...

Technology Helps Hardwire Medication Communication at Maple Grove Hospital

Maple Grove Hospital understands the importance of moving from good practices to “always” – not just for the impact on HCAHPS scores, but for the consistently great experiences that hardwired practices create for patients.  With regard to medication, Maple Grove, like...

Leadership From the Ground Up

Every day, we at the Experience Innovation Network and our partners in medical, nursing, and experience improvement leadership work with frontline healthcare workers who are skeptical that real change is possible.  Some have earned this skepticism over years of diligent...

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