Liz Boehm

Research Director, Experience Innovation Network, part of Vocera

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

The Intersection of Technology and Humanity

Technology is often positioned as the antithesis of humanity. Technology can’t feel, can’t think, and can’t acknowledge the nuances or emotions of the humans who interact with it. Technology is sometimes introduced to replace humans – as ATMs and self-service banking websites have obviated the...

The Next Generation of Care: The Connected Healing Ecosystem

The healthcare system and its workforce are buckling under the weight of dramatic change, rising acuity, and pressure to reign in resources. To heal healthcare, we envision a Connected Healing Ecosystem of people, process, and technology that fosters respectful, empathetic...

Co-Architecting Healthcare Transformation: How Patients and Families Will Shape the Future of Caring

The team at the Experience Innovation Network, part of Vocera, spent the past few months talking with patients and families who have experience working with health systems to drive improvement. We also spoke with...

Turning Values into Value: Respect at NewYork-Presbyterian

We’ve all seen them – posters on the wall that proclaim an organization’s commitment to a set of values. Too often these sit alongside other posters that subtly but clearly run counter to those values. Or they’re the overlooked backdrop to conversations that reflect decisions and...

turning values into value

Seven Elements of Effective Clinical Communication

“The number one problem with communication in healthcare is that people ask things like, ‘is there blood in your urine?’ Patients say no, because they think they’re supposed to see literal blood. Doctors need to ask this in a much simpler way, such as, ‘Is your urine any color other than...

Human Experience at the Forefront: Elevating Resilience, Well-being, and Joy in Healthcare

Physician burnout is in the news a lot these days. More than half of physicians report at least one sign of burnout,[i] and three out of four nurses cited the effects of stress and overwork as top job concerns.[ii]

The Experience Innovation Network, part of...

Unifying Improvement through the Highly Reliable Human Experience

Leaders in healthcare are working to make everything better. They boost safety by adopting best practice bundles and asking patients consistently for two forms of ID to make sure the right care is delivered to the right person. They embrace Lean Management principles and do...

Top 10 Pearls of Wisdom from the May 2016 CXO Roundtable

This week, Vocera’s Experience Innovation Network hosted the 10th semi-annual CXO Roundtable, a gathering of senior healthcare executives, thought leaders, and patients who are committed to making the human experience a top strategic priority in healthcare. Our...


Four Questions That Help Drive Humanized Care Connections

Human experience improvement training is full of language that is meant to drive a closer connection between patients/family members and their care teams. There are the standard questions, such as, “What are your goals?” and, “How can I help?” There are even suggestions on wording, such as...


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