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The article Death by a Thousand Clicks: Where Electronic Health Records Went Wrong is a joint investigation by Fortune and Kaiser Health News that looks “inside a digital revolution gone wrong.”

This sobering…

The Joint Commission (TJC) has a definition of a hand-off, and it shows the inseparable relationship between patient hand-offs and communication:

“A hand-off is a transfer and acceptance of patient care responsibility achieved through effective communication. It…

A substantial portion of my work involves partnering with hospital IT leaders on technology strategies for improving communication. I’m often asked for recommendations on smartphone strategies and vendors.

When I’m asked for recommendations on smartphone…

“The number one problem with communication in healthcare is that people ask things like, ‘is there blood in your urine?’ Patients say no, because they think they’re supposed to see literal blood. Doctors need to ask this in a much simpler way, such as, ‘Is your urine any color other than…

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Every once in a while, I learn something interesting from my friends in our marketing department. The other day I learned that when people search the web for information about Service Organization Control 2 (SOC 2), the most common phrase they use is “SOC 2 compliance.”

Abraham Maslow’s famous hierarchy of needs puts safety nearly at the base of the pyramid, just above basic physiologic needs such as food, sleep, and shelter. That’s because when a person faces real or perceived threats to safety, the desire to find safety will dominate behavioral motivation.…

Healthcare Is Low-Hanging Fruit for Hackers

Healthcare tends to lag some other industries (such as financial services and manufacturing) in terms of regulatory requirements affecting technology, IT security investment, sophistication of policies, and use of available tools for…

SUNY Upstate University Hospital’s philosophy is centered around meeting and exceeding the needs of patients their families. Karen Wentworth, MPH, MSW, RRT is the hospital’s Director of Patient Experience, and Amit Dhamoon, MD, PhD is an Internist. In this blog, they each share a perspective on…