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Hospital Communications: Reading Hospital Sets Gold Standard for Conducting Joint Commission Surveys
Managing a hospital is never more stressful than on the morning a Joint Commission survey team arrives in the lobby, unannounced, to spend the next five days examining your facility for compliance with Joint Commission, CMS and state requirements.
I manage survey...
Postcards from HIMSS18: Top Themes for Vocera Customers
Sue Murphy, Chief Experience Officer at University of Chicago Medicine, was one of three Vocera customers who were featured speakers at HIMSS18. She talked about how...
Ending Physician Burnout: It’s Time for Physicians to Take Back Control of Their Environment and How They Deliver Care
National Doctor’s Day (March 30) is a day reserved for all of us to honor physicians for the work they do.
As I set out to write an expression of gratitude to my fellow physicians in recognition of our day, I reflected on a personal experience I had just a few...
A Fun Twist to Vocera Badge Voice Commands
The fun twist: Easter eggs. Easter eggs are secret messages or jokes intentionally hidden within software code. The name borrows from the holiday ritual of Easter...
Strengthening Patient Safety and Engagement Through System Standards
Safety culture and patient engagement are the focus of Safety Awareness Week, March 11-17. The theme of the week is “We are all patients.”
...
Improving Patient Experience and Employee Engagement at University of Chicago Medicine
Susan Murphy, RN, BSN, MS, Chief Experience Officer, University of Chicago Medicine, is the recipient of the Kate...
Vocera Badge – 18 Years of Healthcare Communication Innovation
When we founded Vocera 18 years ago, our aim was to invent a new kind of communication system. It would be purpose-built for situations where being able to connect instantly matters and seconds count.
We chose to create a system that uses voice and speech...
Situational Awareness in Effective Clinical Communication
Situational awareness is one of the seven elements of effective clinical communication explored in a recent report from the Experience Innovation Network, part of Vocera. The report is...
Nursing Communication and the Hierarchy of Resiliency
I frequently have conversations with nurse executives who are uncomfortable making technology decisions on behalf of their nursing staff. They live in the all-consuming world of nursing operations, staffing, and patient satisfaction. I find that nurse executives, as a matter of...
The Power of Effective Clinical Communication
Healthcare is built on sacred and trusted relationships between patients and their clinicians. As medicine has moved into the 21st century, we’ve lost our focus on patients’ narratives and knowing one another’s stories as care team members. As a result, we have lost human...
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