Vocera Publishes New Research on Clinician Burnout and Care Team Resilience

SAN JOSE, Calif.--(BUSINESS WIRE)-- Vocera Communications, Inc. (NYSE:VCRA) announced today that its Experience Innovation Network has released its second annual report focused on strategies to address care team burnout. The research report, “In Pursuit of Resilience, Well-being and Joy in Healthcare,” will be discussed during a complimentary webinar hosted by Vocera and the Experience Innovation Network on Thursday, Nov. 9, from 1-2 p.m. ET.

More than 160 executives from in-patient and out-patient organizations across the U.S. and Canada participated in the 2017 study, completing online surveys or engaging in one-on-one qualitative interviews. Respondents provided insight into reasons and solutions for burnout and how healthcare organizations are investing in well-being strategies at the individual, team and organizational levels.

According to 57 percent of research participants, change fatigue is the leading cause of care team burnout. Yet, authors of the report say effective, sustainable solutions require transformational change on a cultural scale, a catch-22 for leaders.

“Most healthcare leaders understand that burnout is an issue with 97 percent saying improving care team well-being is 'very important' or 'extremely important' to their organization,” said Liz Boehm, research director for Vocera and the Experience Innovation Network. “However, the challenge is seeing that burnout is a manifestation of a system issue that can only be addressed with system solutions.”

An intentional focus on culture and staff experience is critical to a collaborative environment. The study’s findings show that all aspects of work – communication, workflow, relationships, etc. – affect team member well-being.

• 80 percent of survey participants said physician well-being has a significant impact on nurse well-being.
• 72 percent said they think nurse well-being has a significant impact on physician well-being.
• 68 percent said designing new workflows and care models has the most potential for improving the well-being of physicians, nurses and staff.

The webinar will dive deeper into these results and more. It will also feature Glenn Ledbetter, MD, Chief Clinical Officer at HealthTexas Provider Network and Chief Medical Officer at Baylor Scott & White Health Waxahachie. Dr. Ledbetter will share how Baylor Scott & White employed a data-driven approach to uncover burnout among care team members and then deployed a comprehensive solution to elevate well-being.

Details of this targeted solution are outlined in the new report, which highlights other success stories and outlines a framework to reduce burnout and promote well-being, resilience and joy among care team members. The full report will be available online after the webinar.

“Restoring resilience, well-being, and joy will be the defining work of healthcare leaders for the coming decade. It will pervade every strategic decision from staffing to technology,” said Bridget Duffy, MD, chief medical officer of Vocera and co-founder of the Experience Innovation Network. “I envision a future where healthcare organizations track a common metric for humanity, and they compete for patients and talent based on that metric. In this new paradigm, no process change, no new technology is adopted without considering how it will affect the human experience for physicians, nurses, staff, patients, and families.”

The Experience Innovation Network, part of Vocera, is an international group of thought leaders focused on discovering innovative solutions that meet the Quadruple Aim of improving population health, elevating patient-centered care, and reducing costs while restoring joy to healthcare delivery. This physician-led network fosters partnerships with chief experience officers, chief nursing officers, and other c-suite executives across healthcare organizations to put the science behind the human experience.

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 150 clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Vocera Communications, Inc.
Shanna Hearon, 865-769-2028
shearon@vocera.com