68 percent of healthcare leaders say new workflows have the most potential to improve physician, nurse, and staff well-being
Tuesday, November 7, 2017
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--
Vocera
Communications, Inc. (NYSE:VCRA) announced today that its Experience
Innovation Network has released its second annual report focused on
strategies to address care team burnout. The research report, “In
Pursuit of Resilience, Well-being and Joy in Healthcare,” will be
discussed during a complimentary
webinar hosted by Vocera and the Experience Innovation Network on
Thursday, Nov. 9, from 1-2 p.m. ET.
More than 160 executives from in-patient and out-patient organizations
across the U.S. and Canada participated in the 2017 study, completing
online surveys or engaging in one-on-one qualitative interviews.
Respondents provided insight into reasons and solutions for burnout and
how healthcare organizations are investing in well-being strategies at
the individual, team and organizational levels.
According to 57 percent of research participants, change fatigue is the
leading cause of care team burnout. Yet, authors of the report say
effective, sustainable solutions require transformational change on a
cultural scale, a catch-22 for leaders.
“Most healthcare leaders understand that burnout is an issue with 97
percent saying improving care team well-being is 'very important' or
'extremely important' to their organization,” said Liz Boehm, research
director for Vocera and the Experience Innovation Network. “However, the
challenge is seeing that burnout is a manifestation of a system issue
that can only be addressed with system solutions.”
An intentional focus on culture and staff experience is critical to a
collaborative environment. The study’s findings show that all aspects of
work – communication, workflow, relationships, etc. – affect team member
well-being.
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80 percent of survey participants said physician well-being has a
significant impact on nurse well-being.
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72 percent said they think nurse well-being has a significant impact
on physician well-being.
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68 percent said designing new workflows and care models has the most
potential for improving the well-being of physicians, nurses and staff.
The
webinar will dive deeper into these results and more. It will also
feature Glenn Ledbetter, MD, Chief Clinical Officer at HealthTexas
Provider Network and Chief Medical Officer at Baylor Scott & White
Health Waxahachie. Dr. Ledbetter will share how Baylor Scott & White
employed a data-driven approach to uncover burnout among care team
members and then deployed a comprehensive solution to elevate well-being.
Details of this targeted solution are outlined in the new report, which
highlights other success stories and outlines a framework to reduce
burnout and promote well-being, resilience and joy among care team
members. The full report will be available online after the webinar.
“Restoring resilience, well-being, and joy will be the defining work of
healthcare leaders for the coming decade. It will pervade every
strategic decision from staffing to technology,” said Bridget Duffy, MD,
chief medical officer of Vocera and co-founder of the Experience
Innovation Network. “I envision a future where healthcare organizations
track a common metric for humanity, and they compete for patients and
talent based on that metric. In this new paradigm, no process change, no
new technology is adopted without considering how it will affect the
human experience for physicians, nurses, staff, patients, and families.”
The Experience Innovation Network, part of Vocera, is an international
group of thought leaders focused on discovering innovative solutions
that meet the Quadruple Aim of improving population health, elevating
patient-centered care, and reducing costs while restoring joy to
healthcare delivery. This physician-led network fosters partnerships
with chief experience officers, chief nursing officers, and other
c-suite executives across healthcare organizations to put the science
behind the human experience.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,400
hospitals and health systems around the world have selected our
solutions for care teams to text securely using smartphones or make
calls with our hands-free, wearable Vocera Badge. Interoperability
between Vocera and more than 150 clinical systems helps reduce alarm
fatigue, speed up staff response times, and improve patient care, safety
and experience. In addition to healthcare, Vocera is at home in luxury
hotels, nuclear facilities, libraries, retail stores and more. Vocera
makes a difference in any industry where workers are on the move and
need to connect instantly with team members and access resources or
information quickly. Learn more at www.vocera.com,
and follow @VoceraComm on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera®
is a trademark of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
Vocera Communications, Inc.
Shanna Hearon, 865-769-2028
shearon@vocera.com
