Vocera Mobile Application Privacy Notice

Effective date: December 20, 2019

Welcome to Vocera’s mobile application (“ Vocera App” or “Service”). The Vocera App is operated by Vocera Communications, Inc. (“Vocera”, “Company”, “we”, “our”, or “us”).

This Privacy Notice explains how we collect, use, share and protect information via the Vocera App, and describes the choices that a User and a Customer (defined below) have about the collection and use of personal information from or through the Vocera App. It applies only to information collected, used or stored through the Vocera App about the users of the Vocera App; it does not apply to any other information collected or obtained through other means or to information collected by third parties.

1. Background

This Privacy Notice establishes terms and conditions that apply to “Customers” and “Users.” “Customers” are businesses and other entities that have separately executed a contract with Vocera for the provision of a suite of software applications and other services (“Services Agreement”).

In the course of the day-to-day operations of these Customers, and in connection with the performance of the Services Agreements, these Customers may require their employees (and contractors or other third parties, as applicable) (“Employee”) to use the Vocera App on smart phones or tablets (“Device(s)”). Each such Employee may own the Device or may have received it from the Customer for use in the context of their employment with the Customer. The conditions for the use of these Devices in connection with a Customer’s business or operation – for example when or how a Customer may monitor the use of a Device - are solely determined by the Customer, and the Customer is solely responsible for communicating these conditions to the Employee. Vocera has no information and disclaims any liability for the manner in which an Employee uses a Device for any purpose.

In order to use the Vocera App, an Employee must use a user ID and initial password that has been provided by the Customer.The Vocera App cannot be used, and cannot collect any data or information, unless the Employee uses that user ID and password.

Customer’s Vocera Administrator may also enforce a password policy for devices running the Vocera App. In order to support this functionality, the Vocera Application may require that you accept that password policy in order to use the Vocera App.

An individual who has downloaded the Vocera App on a Device and has been able access the Vocera App as explained above is deemed a “User.”

Unless otherwise provided in a separate agreement, all uses of the Vocera App are deemed made by Users on behalf of, and for the benefit of, the Vocera Customer who provided that User with the agreed upon user ID and initial password. The Vocera Customer is the only entity who is authorized to make decisions regarding the personal information collected by the Vocera App, including, without limitation, decisions about deletion or disposal of information. Therefore, Users should not have any expectation of privacy when using the Vocera App on any Device.

This Privacy Notice describes how Vocera handles the personal information of the Users that is collected or processed by a Device on which the Vocera App is installed.

To the extent that the Vocera App is used to collect or transmit information about other individuals, for example clients or patients of a Customer, the policies regarding the handling of this other information are provided in a separate document.

2. Consent; Modifications

The use of the Vocera App by a User signifies the User’s agreement to the terms of this Privacy Notice. Customers and Users should ensure that they read this Privacy Notice carefully.

We may modify this Privacy Notice from time to time. We will notify Users and Customers of material changes to this Privacy Notice by posting the amended terms in accordance with applicable laws. A User who does not agree with the proposed changes should notify the Customer and cease using the Vocera App before the new Privacy Notice takes effect. If a User continues using the Vocera App after the new terms take effect, the User will be bound by the modified Privacy Notice.

A User who does not agree with our Privacy Notice may elect to uninstall the Vocera App, using the method provided by the Device manufacturer. Please see also Section 9, “Erasure or Disposal of Information.”

3. Information We Collect

We collect the following information from Users when they interact with the Vocera App:

Registration Information: Information the User provides when first accessing the Vocera App; for example, the User’s work email address.

Electronic Communications: Electronic communications the User chooses to share with us, such as support requests.

Device Information: The type of Device on which the Vocera App is downloaded, operating system name and version, device manufacturer, application version, device ID, IP address, SSID, and connection strength.

Log file information: Log files that record each time a Device accesses our servers, and information about the Device.

Usage Information: Information about how the User uses the Vocera App, such as time, User name and manner of use and interaction with the Vocera App; date stamp, type of access.

Photos: If granted access to the device, the Vocera App has access to all photos taken while using the Vocera App, and allows Users to select and upload the selected photos to the Vocera App for transmittal to the Customer.

Messages: Text messages that are sent or received using the Vocera App.

Metadata: When a User uploads photos , the Vocera App stores the metadata associated with the photo, such as time and location information.

4. Use of Information

In addition to some of the specific uses of information that are described in this Privacy Notice, we may use the information that we have collected to:

  • Facilitate the use of the Service;
  • Send Users electronic communications about the Service or to respond to inquiries, or requests for support;
  • Archive the content of each User’s account;
  • Improve, test, and monitor the effectiveness of the Vocera App;
  • Compile statistics regarding the use of the Vocera App to identify usage trends;
  • Develop features on the Vocera App that may be of interest to Users;
  • Perform data analysis, audit, fraud monitoring and prevention; and
  • Perform any other functions that we believe in good faith are necessary to protect the security or proper functioning of the Vocera App.

5. Sharing of Information

We will not disclose a User’s information to third parties without giving the User and the Customer prior notice, except as noted in this Privacy Notice.


Unless otherwise agreed between Customer and Vocera, all data or information collected or stored by the Vocera App belongs to the Customer.Thus, we may, upon a Customer’s request, provide the Customer access to all data or information created, received, sent, stored or otherwise processed by the Vocera App on a User’s Device.

Third-Party Services

We may provide Users’ information to third parties that we retain for operating, maintaining, repairing, or otherwise improving or preserving the Service.

Responding to legal requests and preventing harm

We may disclose information about, or associated to, a User or User account to a third party in response to a facially valid request from a government agency or a private litigant in the form of a subpoena, court order or search warrant, or where we believe, in good faith, that it is necessary to do so for the purposes of a civil action, criminal investigation, or other legal matter.

Change of Control

We may disclose information about our Customers to a third party in the event of reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any of our business, assets, or stock, including in connection with bankruptcy or similar proceedings.

6. Links to Third-Party Applications

The Vocera App may allow Users to directly access applications operated by third parties. These links are provided for Users’ convenience only and should be used with caution. We are not responsible for any information these third parties’ services may obtain, and we do not oversee their policies or practices. Users and Customers should review the privacy policies of these third parties to understand how they may use information. This Privacy Notice does not apply to information provided to or gathered by the third parties that operate them.

7. Data Retention

We will retain data or information that a User has collected or generated through the use of the Vocera App in accordance with the direction that we receive from the Customer, as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.If we do not receive any written instruction from the Customer, we will retain all data or information in accordance with our data retention policy.

8. Account Deactivation

Customers have the ability to deactivate, suspend or terminate a User’s Vocera account. For assistance, Customers should contact us as set forth in the “How to Contact Us” section, and we will provide any required assistance.

Any User who wishes to deactivate or terminate his/her account, or remove specific data in his/her account should first contact the Customer. We will follow written instructions sent by or on behalf of the Customer unless they conflict with the section “Data Retention.”

9. Erasure or Disposal of Information

Any User may at any time delete or remove the Vocera App from the User’s Device by following the Device manufacturer’s instructions.

When a User uses the Vocera App on the User’s Device, a copy of all information collected, generated, or stored by the Vocera App on that Device may in certain circumstances be stored on Vocera’s servers. When the Vocera App is removed from a User’s Device, all information previously collected, generated or stored by the Vocera App, while no longer accessible from the Device, remains stored on the Vocera servers.

Unless Vocera is required by applicable law or court order to take a specific action (e.g., preservation, duplication, storage, disposal) with respect to such data or information stored on its servers, Vocera will follow the Customer’s written instructions with respect to the preservation or disposal of such data or information, or if there are not such instructions, will retain such information in accordance with its applicable data retention policy.

10. Information Security

We take reasonable measures to protect any personal information we may hold in order to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction.

Users should not disclose any user ID or password required to access the Vocera App to any third party unless otherwise instructed by Customer and communicated in writing to Vocera. Each User and Customer will be responsible for any use of Vocera under that User’s user ID and password unless they have notified Vocera (in addition to notifying Customer) in writing of the loss or compromise of such information in accordance to the “How to Contact Us” section, and Vocera has acknowledged receipt of the notice.

11. Your California Privacy Rights

California law requires website operators to make certain disclosures:

Scope of this Privacy Notice

This privacy notice describes the personal information Vocera collects or processes about California residents in connection with the Vocera App, how we use, share, and protect that personal information, and what your rights are concerning personal information that we collect or process.

In this privacy notice, “personal information” has the same meaning as under the California Consumer Privacy Act (CCPA), California Civil Code Section 1798.83: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that has been de-identified or aggregated.

Personal Information Vocera Collects and Shares, and For What Purpose

In the past 12 months, Vocera has collected and shared personal information from visitors in the following circumstances when they interact with the Vocera App, as described in detail above in Section Three, “Information We Collect” :

  • Registration Information
  • Electronic Communications
  • Device Information
  • Log file information
  • Usage Information
  • Photos
  • Messages
  • Metadata

As described in detail above in Section Four, “Use of Information,” Vocera uses personal information from visitors for a variety of purposes to operate, assess activity on, and improve the performance of the Vocera App.

Except as described in detail above in Section Five, “Sharing of Information,” Vocera will not share with third parties information about you without your consent.

Vocera does not sell personal information to any third parties and has not done so in the last 12 months.

Your Rights as a California Resident

Under California law, Vocera App users who are California residents have specific rights regarding their personal information. These rights are subject to certain exceptions described below. When required, Vocera will respond to most requests within 45 days unless it is reasonably necessary to extend the response time.

Right to Disclosure of Information

You have the right to request that Vocera disclose certain information regarding our practices with respect to personal information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:

  • The categories of personal information we have collected about you in the last 12 months.
  • The categories of sources for the personal information we have collected about you in the last 12 months.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.
  • If we sold your personal information for a business purpose, a list of the personal information types that each category of recipient purchased.
  • If we disclosed your personal information to a third party for a business purpose, a list of the personal information types that each category of recipient received.

Right to Delete Personal Information

You have the right to request that Vocera delete any of your personal information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your personal information, we will do so unless otherwise authorized by law.

How to Exercise these Rights

Information on how to submit a verifiable consumer request to Vocera for disclosure or deletion of personal information is available at Communication Preferences.

We will respond to verifiable requests for disclosure or deletion of personal information free of charge, within 10 days of receipt.

In order to protect your privacy and the security of your information, we verify consumer requests by reviewing the information you provide and, if necessary, contacting you directly to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and Vocera may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Right to Opt Out of Sales of Your Personal Information

You have a right to opt-out of the sale of your personal information. You may, at any time, direct businesses that sell your personal information to third parties not to sell your personal information. We do not sell your personal information and therefore do not provide any mechanism for you to exercise the right to opt out.

Right to Non-Discrimination

You have the right not to be discriminated against for the exercise of your California privacy rights described above.


Vocera does not knowingly collect or maintain the personal information of children under 13. If Vocera learns that we have collected any personal information of a child under the age of 13 without affirmative authorization under the CCPA or verifiable parental consent under the Children’s Online Privacy Protection Act (COPPA) , Vocera will delete that information from our files as quickly as possible. If you believe that Vocera may have collected information of a child under 13, please contact us at the email address provided below.

Data Sharing: We do not share any personal information about a User with outside third-parties for their direct marketing purposes.

Do-Not-Track: California law requires that operators of online services disclose whether they comply with do-not-track request. Our use of tracking technologies is limited to what is strictly necessary for the operation of the Vocera App.

12. Consent to Transfer of Information

If you are located outside the United States, please be aware that information we collect about you will be transferred for processing to the United States or other countries or jurisdictions that may not have the same data protection laws as your jurisdiction.

By registering for, and using the Vocera App, you consent to the transfer and storage of your personal information to the U.S. or to any other country in which we or our service providers maintain facilities.

13. Children

The Vocera App is intended to be used for professional or business purposes. Our content is neither directed towards minors nor children who are under the age of 13. We do not knowingly collect personal information from children under the age of 13.

14. How to Contact Us

If you have any questions about this Privacy Notice, please contact us by email at support@Vocera.com.

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