• Home
• eStore

• Library Fast Facts
• Columbus Metropolitan
  Library – Case Study
• Minneapolis Public
  Library
• Ohio State University Library
• Ohio State University Library - ROI
• Orange County Library
  System – Case Study
• Orange County Library
  System – Video

Library Solutions

The Vocera® communications system allows librarians to take a more hands-on approach to helping patrons. Vocera’s hands-free wireless technology frees librarians from their desks, so they can help patrons better navigate the library’s extensive materials and find what they need quickly.

By creating a highly flexible work environment and getting help to where it’s needed faster, the Vocera communications system increases both staff and customer satisfaction.

Columbus Metropolitan Library, Columbus, Ohio

With Vocera, one of the most-used library systems in the United States provides patrons the help they need with the touch of a button.

In 2007, the Columbus Metropolitan Library system deployed Vocera at its 418,000-square foot main library and at its 20 branches. Librarians using Vocera are now able to immediately answer patron calls and contact other librarians either at the main library or at any of the other branches. According to the library’s IT director, “Vocera freed our staff from their desks, and it has made us more efficient. We’ve been able to grow all of our transactions without growing our staff.”

The Ohio State University (OSU) Libraries

The Ohio State University Libraries serve more than 60,000 undergraduate, graduate, and professional students, as well as residents of the State of Ohio. With 22 library facilities distributed over its Columbus campus, the OSU Libraries looked to Vocera to transform the traditional library service model. This was particularly challenging in a large facility such as OSU's Science and Engineering Library with 68,810 square feet over four floors and the Thompson Memorial Library with over 200,000 square feet distributed over 12 floors. With the deployment of Vocera, library patrons were able to locate and engage employees with their information needs and requests. Additional benefits included improved staff efficiency and customer service as well as managing library costs.

Orange County Library, Orlando, Florida

The main library of the Orange County Library System (OCLS), based in Orlando, Florida installed the Vocera communications system to improve staff communication throughout the building. The library, a 290,000-square-foot facility on six floors that takes up an entire city block, has 150 staff who serve the information needs of hundreds of visitors daily. No stranger to wireless connectivity, the library currently has 16 wireless access points in areas where PCs are located for patrons to access the Internet. OCLS was looking for a more flexible way for staff to fulfill patron's needs to find information and materials they needed in a timely manner.