Instant Guest Service with Instant Communication
Today’s ultra-competitive hospitality market demands unique and memorable guest services, delivered as quickly as possible. The unique method of hands-free communication offered by the Vocera® communications system — based on natural language speech recognition and working over your existing WiFi network — is the tool top hotels, resorts, and amusement brands use to deliver instant service.
Cost-conscious hotel operators know that instant service, however, cannot come at a high price, detrimental to the bottom line. Vocera eliminates wasted process steps, and unnecessary walk-time, freeing up labor to focus on critical guest-facing tasks without adding crippling costs.
Current communication methods such as walkie-talkies and cell phones simply don’t enable fast enough communication to meet the needs of today’s demanding guests. Here are a few tangible benefits that Vocera hospitality customers are realizing:
- Improves in-brand customer satisfaction score rankings by 138 places!
- Significantly improves OSAT and staff responsiveness scores
- Reduces room turnover time
- Up to a 90% reduction in the time it takes to complete guest service requests
- Rapid ROI compared to monthly cell phone expenses
Voice of the Customer
Talbott Hotel, Chicago
Vocera's positive impact on hotel operations is best viewed from the experience of our customers, such as The Talbott Hotel in Chicago. The Talbott, a Four Diamond property in Chicago's Gold Coast, is a leader in utilizing innovative technologies to deliver outstanding guest service.
"Keeping our customers happy is our number-one priority
and Vocera helps us meet that goal."
-Concierge, Luxury Hotel Property
