Hospitality Solutions
In the hospitality industry — hotel and resort properties, cruise lines, amusement parks — success is typically measured by how fast a task can be performed for a guest. Employee-to-employee communication is essential in providing rapid and interactive guest assistance. Walkie-talkies and cell phones are often too expensive, unreliable, and do not meet the instant nature required for task resolution. Since the industry is highly competitive, a satisfied customer is more likely to be a repeat customer.The Vocera Communications System is able to meet both ROI and customer satisfaction by providing a hands-free, voice-controlled device that allows instant communication throughout an entire property. Using a Wi-Fi network and voice-recognition technology, the Vocera Badge allows secure, two-way conversations so critical answers and services can be provided instantly to guests. And, faster responses to customer requests improve overall guest satisfaction ratings.
"Keeping our customers happy is our number-one priority
and Vocera helps us meet that goal."
-Concierge, Luxury Hotel Property
