Critical Messages at Critical Times

The Vocera Messaging suite is a secure enterprise messaging and alerting solution thatprovides users robust, reliable, HIPAA-compliant delivery of critical pages, text, messages, alarms, and alerts. Users can receive and send messages from smartphones, and send through a web-based console, or through integrated third-party clinical systems.

The Vocera Messaging suite eliminates the uncertainty of paging by securely enabling important message and alert communication to highly mobile care teams, reinforcing a safe, positive experience for the patient. The suite allows users to receive and send critical alerts from the most popular smartphones, including iOS/iPhone®, BlackBerry®, and Android™.

The Vocera Messaging platform also includes contact and content management applications, and a mass notification system optimized for emergency communications or when sending a common message to large user groups. The solution allows alerts to be sent from anywhere, and ensures reliable delivery of alerts by employing multiple delivery methods. The system is dynamically updated so thatalerts are being sent using only the most current contact information. The Vocera Messaging solutions synchronize the organization's most important documents to all supported smartphones ensuring that employees can make informed decisions in a time of emergency.

Vocera Messaging includes the following applications:

Alert

The Vocera Alert application is a smartphone client application that works in conjunction with the Vocera Messaging platform to ensure timely, reliable encrypted delivery and receipt acknowledgement of critical messages, including pages, lab test results, and other alerts. Users can send messages to the smartphones of other users or groups from a smartphone, web console, or automatically through integration with third-party clinical systems. Recipients can reply with multiple choice answers or custom responses and a reporting tool tracks and stores all of the interactions for auditing purposes. The Vocera Alert appliation is bundled with the Vocera Chat application.

Chat

The Vocera Chat application is part of the Vocera Messaging suite and bundled with the Vocera Alert application. This secure, cross-platform, text-based chat application runs on Vocera-enabled smartphones and allows users to communicate with other staff members in their organization. For interactions with less urgency than a Vocera Voice call or Vocera Alert, but still requires reliability, security, and logging, Vocera Chat is the perfect communication tool.

Notify, Content and Contacts

Whether it's a building fire, power outage, updating staff on the latest hospital policies, or a million other less serious incidents, one of the key success factors to ensure minimal disruption to ongoing business practices is an organization's ability to communicate with its first responders, executives, and employees. The Vocera solution is a complete contact management and alerting product designed from the ground up to transform traditional communication plans.

“We do feel Vocera has improved communications between members of our emergency department team, and it has enhanced patient safety by improving communications.”

Dr. David McDermott
Medical Director of Emergency Services
Mayo Regional Hospital
Dover-Foxcroft, Maine